Mike Huffaker, CRO, Planet DDS, joins the show to share what actually drives real growth in a vertical SaaS market where “going broad” is the default trap.
Mike explains why narrowing to a true ideal customer profile can feel terrifying, but becomes a growth cheat code once you commit: higher win rates, higher ASPs, clearer messaging, and less competitive deal cycles. He also gets candid about the part most teams underestimate after they move upmarket: implementation. In Mike’s dental niche, going live means data conversion, workflow change, training across roles, and real internal leadership from the customer side.
If you can’t deliver outcomes post-sale… none of the bookings matter.
Chapters
00:00 Introduction to Growth Strategies
02:56 Targeting Ideal Customer Profiles
05:51 Internal Buy-In for Market Focus
9:12 Team Structure and Talent Acquisition
11:59 Implementation Challenges and Customer Success
14:58 The Role of AI in Implementation
18:13 Revenue Growth and Account Management
20:56 Navigating Complex Sales Processes
23:59 Hiring for Success in Enterprise Sales
26:50 Conclusion and Key Takeaways
References in the Show:
- https://www.forbes.com/sites/jodiecook/2025/08/08/5-chatgpt-prompts-to-define-your-ideal-customer-profile/
- https://www.entrepreneur.com/growing-a-business/how-defining-my-ideal-client-profile-transformed-my-business/498064
- https://martech.org/the-biggest-ideal-customer-profile-mistakes-businesses-make-and-how-to-fix-them/
Quote of the Show:
“We did a lot of modeling on what we were generating from an MQL perspective, what we expected we could do from an outbound motion as well. And we got everyone pretty comfortable with it. And it’s turned out to be something where the team now appreciates not having to work through. I guess, for lack of a better term, things that just keep you busy that don’t really drive results.” – Mike Huffaker
Ways to Tune In:
